Installing your WaterImp is simple and you can certainly don’t need a plumber.  It should take about 20 minutes to do it yourself, or some people get their local handyman in to fit it for them.

Installation electronic water softener

Or watch our video for how to easily install the unit yourself

Now make a cup of tea and enjoy your newly conditioned water!



Will the device work with my country’s power supply?   
When we send out your device, we will include the correct power unit for your country, so for instance US orders will receive 110 V 60hz power unit whereas UK orders will receive a 240V power unit.

What is the expected life time of the unit?    
The unit is guaranteed for 5 years, the average life expectancy is at least 10 years.

Where is the unit best fitted?  
On the rising main i.e. where the main water enters the house, where the main stop cock is.

Can it be fitted on any kind of pipe?
It can be fitted on copper, iron, plastic or galvanised.

The illustration shows the unit fitted on a horizontal pipe, but can it be fitted on a vertical pipe?
Yes, it can be fitted on either.

What maintenance is required?
None. Fit it, switch it on, and forget about it. No fuss.

How much space is needed for the aerial (the white cable)?
Approx 2″ (5 cm)

Is any plumbing required?
No, there is no plumbing whatsoever.

Is it difficult to install?
No, this is a genuine DIY job, and takes about 20 minutes.

How long is the power cable?
1.8 metres (about 6ft)

Supposing my power point is further away than 6 feet?
You can order an extension lead from our order page, 2 metres in length & specially made for this purpose.

Is it something you install in the inlet pipe and it softens all the water that flows into the home or does the whole pipe system in the home has to be reinstalled?
Yes it’s installed on the inlet pipe and the whole system does not need to be replaced.

How long does the water remain conditioned for after passing through the unit?
Approximately 7 days

Is the water softening effect still to be expected if I install the Imp around the water main pipe leading to the roof tank, or is it necessary to install the Imp around the pipe going from the roof tank to the house?
You should install it on the pipe where the water comes into the house which should feed both the kitchen and the tank in the roof.

With the extension cable you provide, is this a 2m extension to the already 1.8m ? and if so can you add multiple extensions up to a certain length ?
Yes it is an extension to the 1.8 m, and you can add as many as you like.

You claim that putting a single water imp unit at the water main entrance of a small 4 bedroom house’s water system will clear lime scale in all the pipes throughout the house’s water system, including at taps and shower roses and within electric water heaters?
Yes, although how hard the water is and how old the pipes are will affect the time it takes to remove the existing build up.

Can I fit the WaterImp in either a vertical or horizontal position?
Yes it can be fitted in any position

1. Choose the right WaterImp for your home

Choose your WaterImp based on the size of your home

2. Fit it quickly & easily yourself


3. Say goodbye to your hard water problems and save money!


What our customers say

Simply amazing

“We wanted to update you on the two water conditioners. They are doing a fantastic job. They were installed around the second week in December and we didn’t tell anyone. The family noticed the change within the first week!…. Simply amazing and simple.”


Still going strong!

“Greetings from Austria! Can’t remember how long ago we bought our unit, but it’s still in use!”

Roy, Austria

Running for over 20 years

“Over 20 years ago my mother bought a Water Imp for herself and for me. Over the years I had reason to ring for advice which always resulted in my Imp continuing to work. Sadly today my Imp has passed away and has to be replaced by another one, I would like to say that in this throwaway world we live in that I consider this to be pretty amazing, and of course, would recommend the product.

SA, Wendover, UK

I would highly recommend

“I have had my water imp now for about three weeks and from the first day it has worked great. My hand soap now suds as well. In a few short words I would recommend highly.”

GL, Cathedral City, US